Catever Pet Store Return and Refund Policy
Returns and Exchanges
We offer a straightforward returns and exchanges policy within 30 days of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at info@catever.com. Once your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@catever.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on sale items or gift cards. If you have any questions or concerns about your specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@catever.com.
Disclaimers
- Shipping times are estimated and may be subject to delays due to factors beyond our control, such as customs inspections and carrier delays.
- Free shipping applies only to orders meeting the minimum purchase requirement of $20 before taxes and after any discounts are applied.
- Catever Pet Store is not responsible for any additional customs fees, duties, or taxes incurred during international shipping.
For any further questions or concerns, please contact us at info@catever.com.
Return Address:
Country : Latvia
Name : Catever Pet Store,
Street : Krasta Street 6
City : Ozolnieki
Postal code : LV-3018
Phone number : +371 23300084
This policy ensures that our customers have a clear understanding of their rights and our procedures regarding returns, refunds, and exchanges.